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Use of private information policy (GDPR)

Last updated: May 25th, 2018

Summary:

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

  1. Why we value your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. What we use your information for
  6. Who’s responsible for your information at our company
  7. Who has access to information about you
  8. The steps we take to keep your information private
  9. How to complain
  10. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

We do, however, use HEAP to analyze how the product is used. This data is only used to improve the service. This data is never sold nor traded to any third party.

We will collect your email address when you sign up for one of our (not-yet-existant) newsletters.

We ask for your account and contact information when you hire or buy something from us.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given us that.
  • If you sign up for a newsletter, we only collect your email address.
  • When you buy something from us, we collect your name, email address, phone number, and a delivery address.
  • If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
  • All purchases are processed by Stripe, our ecommerce platform and we never have access to your credit card information.

Where we store your information

When you buy something, your information is stored in Stripe, our ecommerce platform. We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Mark Cipolla is responsible for the security of your information. You can contact him by email at mark@remoteretro.io if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our team have access to the data you’ve provided.

The steps we take to keep your information private

We store passwords in Dashlane, an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Mark Cipolla by email at mark@remoteretro.io.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.